Meal Delivery – Sierra Senior Services

Our Current Monthly Menu

Community, Health, Hope

About Our Meals

The Truckee-North Tahoe Meals on Wheels program helps local seniors live independently at home as long as possible. Freshly prepared meals are delivered daily to seniors who have a medical need for nutritious meals. Our meals are freshly prepared in our kitchen under the leadership of Chef David Lutz.

Areas Of Service

Entire Truckee Community

Kings Beach, Tahoe City & West Shore (Placer County)

Incline Village & Crystal Bay

Eligibility Guidelines

Please call 530/550-7600 to confirm eligibility

Participants must be over age 60 years of age

The senior must be primarily homebound (leaves only for necessities) and without meal preparation assistance during the day

The senior must be lacking in two or more areas of Activities of Daily Living: bathing, toileting, dressing, eating, transferring, standing for lengthy periods

The senior may have respiratory problems or mobility issues

The senior may have had recent surgery or hospitalization

The senior may have cognitive or other mental impairment

The senior has a medical referral

The senior lives within the following service areas: Greater Truckee community; Olympic Valley/Alpine Meadows; Kings Beach; Tahoe City; Placer County of the West Shore; Incline Village and Crystal Bay

Congregate Dining Option

In addition to our Home Delivered Meals, we offer an alternative congregate dining option to those seniors over 60 who do not meet the eligibility requirement but still need help with meals. Please contact our office for complete details or check our Events page.

You can find our monthly menu here.

FAQs

What if I have dietary restrictions? What happens if you can’t deliver my meal? Is there a charge for my meal? How often do you deliver meals? What’s on the menu? How do I sign up for meal delivery?

What if I have dietary restrictions?

Our Home Delivery Meal Coordinator will work with you to try to accommodate your needs.

What happens if you can’t deliver my meal?

Sierra Senior Services delivers a meal in advance of a storm if there is a threatening system coming through the Sierras. Shelf stable food is also distributed several times a year for our participants to keep on hand for emergencies.

Is there a charge for my meal?

Meals on Wheels is a voluntary contribution program and participants contribute as they are able. A voluntary contribution of $6 per meal is welcomed.

How often do you deliver meals?

We deliver meals Monday through Friday. Weekend and holiday frozen meals are available for those interested and are delivered in advance of the weekend or holiday.

What’s on the menu?

You can find our monthly menu here.

How do I sign up for meal delivery?

Review the eligibility guidelines below, then call us at (530) 550-7600.

Meal Participant Feedback

At Sierra Senior Services, it is important that our seniors continue to find the meal program both satisfactory and helpful for them to age strong and live long! Our volunteers and staff are dedicated each day to provide quality food and reliable services.

If you have any concerns you would like to share with us, please write out your comments and return to our office or give to your volunteer driver. We will follow up to ensure both a timely response and recommended resolution. In addition, we welcome positive feedback regarding the meals, service delivery and benefits of the program. You may contact the agency’s Executive Director, Sharon Romack directly by calling 530-550-7600 or emailing sharon@sierraseniors.org. Here is the process we use for resolving issues that may come up:

STEP 1: Meal Participant Provides Comments and Concerns

Your comments should be as detailed as possible (including dates, meals, and individuals involved). Comments should be written by you. If communication is received over the phone by Sierra Senior Services, a staff member will repeat the comments back to you for accuracy.

STEP 2: Response to the Meal Participant

You will be contacted within five business days. If a conversation about the incident or concern is done over the phone, this communication will be based upon the incident report. This step will be approved by the Executive Director.

STEP 3: Resolution

This step will clearly define a resolution of the reported incident or concern. The resolution will also reflect that you agree with the results. Final resolution will be reported to the Sierra Senior Services Board of Directors and the California Department of Aging. Any incident or concern that indicates an unsatisfactory resolution may involve follow-up action.

STEP 4: For California Department of Aging/Agency on Aging/Area 4 Programs

If dissatisfied with the results of Sierra Senior Services’ review, the complainant may send a written statement, including the results of our review, to AAA/Area 4 at: 1401 El Camino Avenue, 4^th Floor; Sacramento, CA 95815

Download the Grievance Policy